Crisis Communication Services

Leveraging technology to overcome COVID-19 challenges

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The COVID-19 pandemic is causing serious disruption to the way society, governments and businesses operate. The circumstances are forcing every public and private organization to find new ways of working. While technology is not able to overcome these challenges alone, business leaders can turn to technologies such as digital messaging, AI chatbots, remote working, and video to tackle some of the problems arising from COVID-19. The IMImobile product suite is uniquely able to address these challenges and our team is ready to support your efforts to communicate during the crisis.

Choose who you need to communicate with

Keep your employees informed and maintain peace of mind by sending notifications and critical alerts.

Support and stay in touch with your employees in times of crisis.

Enable contact center agents and team leaders to work remotely with our virtual contact center including multichannel functionality, management control, and reporting.

Augment your capacity with our technology, expertise and dedicated comms desks to manage your communications for you.

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Provide the best customer service by proactively letting your customers know about important information.

Provide the best customer service by proactively letting your customers know about important information.

Keep providing technical customer service face to face through video sessions.

Reduce contact centre queues by communicating proactively and deflecting calls to digital channels.

Augment your capacity with our technology, expertise and dedicated comms desks to manage your communications for you.

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Assure citizens with proactive notifications and critical alerts.

Keep your citizens informed and seek participation and input.

Support self-isolating members of your community with essential needs.

Prevent anxiety from long wait times by providing alternative digital channels and proactive comms.

Augment your capacity with our technology, expertise and dedicated comms desks to manage your communications for you.

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Keep your business operational

Maintain customer
satisfaction

Support your communities

Discover how we can help you and your business

Financial Services

  • Branch Opening/Closure Alerts
  • Government Update Alerts
  • Mortgage Change / Freeze
  • Virtual Appointment

Retail & Logistics

  • Where is my Order?
  • Delivery Driver Schedule Alerts
  • Temporary Staff Recruitment
  • Retail Branch Opening/ Closure Alerts

Utilities

  • Emergency FAQs & Self-Isolation Advice
  • Call Deflection to Keep Lines Open
  • Communicating Changes to Engineer Visits
  • Remote Engineer Virtual Appointments
  • Vunerable Customer Communications

Travel

  • Flight Schedule Alerts & Updates
  • Rescue Flight Updates
  • Refund Management
  • Self-Isolation & Quarantine Advice
  • Contact Tracing

Why IMImobile?

Reliable Partner

We support our customers with expertise and act as trusted advisors for communication tactics and strategy.

Trust

We work with our customers to build a close and trusting relationship in times of crisis and beyond.

Managed Services

We offer managed services to help our customers communicate with their customers.

We are here to help

The team at IMImobile is ready to deploy the above solutions within days. If you would like to discuss how we can support your communication needs, please contact us as soon as possible.

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