Crisis Communication Services

The COVID-19 pandemic is causing tremendous disruption. While technology is not able to overcome these challenges alone, businesses can turn to digital messaging, AI chatbots, remote working, and video to manage communication with employees, customers and citizens during this crisis.

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Solutions we can deploy for you in days

Set up a Virtual Contact Center for Agents to Support Home Working

The ability to work from home has been a game changer for enabling business continuity. Our cloud contact center solution empowers agents, team leaders, and managers to work from home, or alternative locations, with ease. It overlays your existing telephony infrastructure to enable you to use any device – desktop handset or softphone, home phone, mobile handset – as a voice path to the agent, accessible via a directly dial number or via a VoIP endpoint.

A picture of a phone showing examples of call deflection

Use In-Queue IVR Call Deflection to Messaging Channels to Reduce Call Volumes

Manage, and reduce, inbound call volumes during peak times through in-queue callback management, call deflection, and sign posting. Our solution enables you to divert callers to SMS or other messaging channels, such as WhatsApp, to help reduce wait times. This means callers can get the information they seek through alternative digital channels, or share non-critical information through chat.

Download our virtual contact center solution PDF to find out how we can help your business within days.

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IMImobile can deliver these solutions alongside, or as an overlay to your existing systems, with minimal technical integration effort. Our solutions can be implemented quickly and 100% remotely.

Choose who you need to communicate with

Keep your employees informed and maintain peace of mind by sending notifications and critical alerts.

Support and stay in touch with your employees in times of crisis.

Augment your capacity with our technology, expertise and dedicated comms desks to manage your communications for you.

Download our employee communication solution sheet to find out how we can help your organization.

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Provide the best customer service by proactively letting your customers know about important information.

Assure customers with proactive communications and enable informed choices.

Keep providing technical customer service face to face through video sessions.

Reduce contact centre queues by communicating proactively and deflecting calls to digital channels.

Augment your capacity with our technology, expertise and dedicated comms desks to manage your communications for you.

Download our customer communication solution sheet to find out how we can help your organization.

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Assure citizens with proactive notifications and critical alerts.

Keep your citizens informed and seek participation and input.

Support self-isolating members of your community with essential needs.

Prevent anxiety from long wait times by providing alternative digital channels and proactive comms.

Augment your capacity with our technology, expertise and dedicated comms desks to manage your communications for you.

Download our citizen communication solution sheet to find out how we can help your organization.

Download

Discover how we can help you and your business

Financial Services

  • Branch Opening/Closure Alerts
  • Government Update Alerts
  • Mortgage Change / Freeze
  • Virtual Appointment

Retail & Logistics

  • Where is my Order?
  • Delivery Driver Schedule Alerts
  • Temporary Staff Recruitment
  • Retail Branch Opening/ Closure Alerts

Utilities

  • Emergency FAQs & Self-Isolation Advice
  • Call Deflection to Keep Lines Open
  • Communicating Changes to Engineer Visits
  • Remote Engineer Virtual Appointments
  • Vunerable Customer Communications

Travel

  • Flight Schedule Alerts & Updates
  • Rescue Flight Updates
  • Refund Management
  • Self-Isolation & Quarantine Advice
  • Contact Tracing

Our webinars

Recorded: April 3 2020 at 1pm BST

How to set up a contact center to support home working in three days

The COVID-19 pandemic is causing serious disruption to the way society, governments and businesses operate and is set to do so for an undetermined time, putting every enterprise's business continuity and crisis management plan to the test.

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Recorded: April 7 2020 at 1pm BST

How to Send Emergency Communications in an Hour

The outbreak of COVID-19 has created an urgent need for tactical and functional crisis communications as part of an enterprise's response plan. But how can you setup and manage communications to engage with your customers quickly and with minimal effort?

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Recorded: April 16 2020 at 1pm BST

Reducing Call Volumes using Call Deflection, Automation & AI

The global health crisis is significantly impacting contact centres. At one extreme, contact volumes have increased massively as customers and citizens react to their changed personal circumstances; at the other extreme, many contact centres have closed 'live' activity as businesses are mothballed.

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We are here to help

The team at IMImobile is ready to deploy the above solutions within days. If you would like to discuss how we can support your communication needs, please contact us as soon as possible.

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